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Transfer Of Ownership « » Fee Problems And License Issues

Dealing With Problems

HOW TO DEAL WITH PROBLEMS
Park owners who are members of the BH&HPA and/or NPHC will use every endeavour to assist in the settlement of complaints arising on their parks. They will also be able to advise you of the conciliation and arbitration procedures, which do not affect your statutory rights.

The home owner with a complaint is advised in the first instance to take her/his written complaint directly to the park owner.

The home owner may at any time seek help and guidance in settling complaints from the National Residents' Associations, Local Trading Standards Departments, Citizen's Advice Bureau and Consumer Advice Centres.

The Director General
British Holiday & Home Parks Association
Chichester House
6 Pullman Court
Great Western Road
Gloucester GL1 3ND

OR

The Director General
National Park Homes Council
Catherine House
Victoria Road
Aldershot
Hants GU11 1SS

The Conciliation Service aims to ensure that both parties in any dispute understand the point of view of the other and is not a method of arbitration.

The undertakings of park owner members of both BH&HPA and NPHC are clearly laid out within this Charter. If investigation through the conciliation service shows that these terms have been breached, every effort will be made to ensure compliance. The Associations' disciplinary procedures include, as a final measure, expulsion from trade association membership, with all the attendant negative publicity this implies.